Support

Frequently asked questions

Patrick Larsen avatar Morgan avatar Mike Palmer avatar +1
33 articles in this collection
Written by Patrick Larsen, Morgan, Mike Palmer and 1 other

How can I get a backup of all of my transactions?

Download All Transactions and Snapshots are great ways to make sure your data is backed up
Morgan avatar
Written by Morgan
Updated over a week ago

How can I review past support chats?

Log in to ZenLedger and review old chats
Morgan avatar
Written by Morgan
Updated over a week ago

What do I do if my exchange has closed to customers in my country?

Most exchanges will allow you to log in to retrieve your records, or you can mark your holdings as a complete loss if irretrievable.
Morgan avatar
Written by Morgan
Updated over a week ago

Snapshots Feature

How to create a save point in your transaction history and restore a previous version of ZenLedger.
Morgan avatar
Written by Morgan
Updated over a week ago

Resolution Center

How do I use the Resolution Center to help with missing sources and self-transfers?
Morgan avatar
Written by Morgan
Updated over a week ago

Do you support Robinhood?

Morgan avatar
Written by Morgan
Updated over a week ago

Can I make an appointment for assistance?

We offer free quick phone calls by appointment, as well as expert assistance to help you complete your reports.
Mike Palmer avatar
Written by Mike Palmer
Updated over a week ago

Getting Started with ZenLedger

How to import exchanges, wallets, custom CSVs, and manual entries to create a complete crypto tax report.
Morgan avatar
Written by Morgan
Updated over a week ago

How do I manually enter transactions?

When there are only one or two manual transactions, this entry method can be faster than the Custom CSV
Mike Palmer avatar
Written by Mike Palmer
Updated over a week ago

How do I sort and filter my transactions?

Can I see transactions broken down by exchange, date, or token?
Morgan avatar
Written by Morgan
Updated over a week ago

My reports are still calculating

Why are my reports still not available?
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Written by Morgan
Updated over a week ago

Contact ZenLedger Support

By far the best customer support in the industry! We're here to help.
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Written by Morgan
Updated over a week ago

How can I run fresh reports?

To run fresh reports, follow these steps!
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Written by Morgan
Updated over a week ago

How do I create a custom CSV?

Use a custom csv for unsupported wallets and exchanges.
Morgan avatar
Written by Morgan
Updated over a week ago