Support

How can I review past support chats?

Log in to ZenLedger and review old chats

Written by Rebecca Lowe
Updated over a week ago

What do I do if my exchange has closed to customers in my country?

Most exchanges will allow you to log in to retrieve your records, or you can mark your holdings as a complete loss if irretrievable.

Written by Rebecca Lowe
Updated over a week ago

Snapshots Feature

How to create a save point in your transaction history and restore a previous version of ZenLedger.

Written by Rebecca Lowe
Updated over a week ago

Resolution Center

How do I use the missing send/receive workflow to help with missing sources and self-transfers?

Written by Rebecca Lowe
Updated this week

Do you support Robinhood?

Written by Jamie McDonald
Updated over a week ago

Can I make an appointment for assistance?

We offer free quick phone calls by appointment, as well as expert assistance at $100/hour to help you complete your reports.

Written by Rebecca Lowe
Updated over a week ago

Getting Started with ZenLedger

How to import exchanges, wallets, custom CSVs, manual entries to create a complete crypto tax report

Written by Rebecca Lowe
Updated over a week ago

How do I manually enter transactions?

When there are only one or two manual transactions, this entry method can be faster than the Custom CSV

Written by Rebecca Lowe
Updated over a week ago

How do I sort and filter my transactions?

Can I see transactions broken down by exchange, date, or token?

Written by Rebecca Lowe
Updated over a week ago

My reports are still calculating

Why are my reports still not available?

Written by Rebecca Lowe
Updated over a week ago

Contact ZenLedger Support

By far the best customer support in the industry! We're here to help.

Written by Rebecca Lowe
Updated over a week ago

How can I refresh my reports?

When reports show outdated information, follow these steps!

Written by Rebecca Lowe
Updated over a week ago

How do I create a custom CSV?

Use a custom csv for unsupported wallets and exchanges.

Written by Rebecca Lowe
Updated over a week ago

ZenLedger.io

Written by Jamie McDonald
Updated this week

Which exchanges do you support

Written by Patrick Larsen
Updated over a week ago

Glossary

Key terms and definitions

Written by Rebecca Lowe
Updated over a week ago

Why do I need to load up 2017 or 2018 transactions? I only want my 2019 tax return.

Written by Patrick Larsen
Updated over a week ago

How to use the Tax Loss Harvesting Report

Written by Patrick Larsen
Updated over a week ago

Mark Self-Transfers

I sent coins from one of my wallets/exchanges to another, how can I show it as non-taxable in ZenLedger?

Written by Rebecca Lowe
Updated over a week ago

TurboTax Online and Premium upload

How to get your 8949 for Turbo Tax

Written by Patrick Larsen
Updated over a week ago

Change your Time Zone, UTC

Written by Patrick Larsen
Updated over a week ago

Trezor Wallet Import

How to export CSVs to import your Trezor HD wallet into ZenLedger

Written by Rebecca Lowe
Updated this week

Ledger Wallet Import

Import Ledger wallets with Ledger Live.

Written by Rebecca Lowe
Updated yesterday

How do I upload MyEtherWallet (MEW)?

Written by Rebecca Lowe
Updated over a week ago

Transactions Based on Accounts and Transactions Based on Sources

Written by Jamie McDonald
Updated over a week ago

Fixing Issues: Incoming, Outgoing, Needs Review

Written by Patrick Larsen
Updated over a week ago

What do I do if the tokens are worthless now, lost, stolen, or a scam?

Written by Patrick Larsen
Updated over a week ago

How do I remove duplicates?

If you find duplicates, you can remove them either at the source, or individually.

Written by Rebecca Lowe
Updated over a week ago

Troubleshooting: Sell Without Buy

What does an SWB error mean & how do I fix it?

Written by Rebecca Lowe
Updated over a week ago

How do I edit or delete a transaction?

Common edit scenarios and when to delete a troublesome transaction.

Written by Rebecca Lowe
Updated over a week ago