Support

Frequently asked questions

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30 articles in this collection
Written by Patrick Larsen, Rebecca Lowe, and Jamie McDonald

How can I review past support chats?

Log in to ZenLedger and review old chats
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Written by Rebecca Lowe
Updated over a week ago

What do I do if my exchange has closed to customers in my country?

Most exchanges will allow you to log in to retrieve your records, or you can mark your holdings as a complete loss if irretrievable.
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Written by Rebecca Lowe
Updated over a week ago

Snapshots Feature

How to create a save point in your transaction history and restore a previous version of ZenLedger.
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Written by Rebecca Lowe
Updated over a week ago

Resolution Center

How do I use the missing send/receive workflow to help with missing sources and self-transfers?
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Written by Rebecca Lowe
Updated this week

Do you support Robinhood?

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Written by Jamie McDonald
Updated over a week ago

Can I make an appointment for assistance?

We offer free quick phone calls by appointment, as well as expert assistance at $100/hour to help you complete your reports.
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Written by Rebecca Lowe
Updated over a week ago

Getting Started with ZenLedger

How to import exchanges, wallets, custom CSVs, manual entries to create a complete crypto tax report
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Written by Rebecca Lowe
Updated over a week ago

How do I manually enter transactions?

When there are only one or two manual transactions, this entry method can be faster than the Custom CSV
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Written by Rebecca Lowe
Updated over a week ago

How do I sort and filter my transactions?

Can I see transactions broken down by exchange, date, or token?
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Written by Rebecca Lowe
Updated over a week ago

My reports are still calculating

Why are my reports still not available?
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Written by Rebecca Lowe
Updated over a week ago

Contact ZenLedger Support

By far the best customer support in the industry! We're here to help.
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Written by Rebecca Lowe
Updated over a week ago

How can I refresh my reports?

When reports show outdated information, follow these steps!
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Written by Rebecca Lowe
Updated over a week ago

How do I create a custom CSV?

Use a custom csv for unsupported wallets and exchanges.
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Written by Rebecca Lowe
Updated over a week ago