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Frequently asked questions
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33 articles in this collection
Written by
Patrick Larsen,
Morgan,
Mike Palmer
and 1 other
How can I get a backup of all of my transactions?
Download All Transactions and Snapshots are great ways to make sure your data is backed up
Written by
Morgan
Updated over a week ago
How can I review past support chats?
Log in to ZenLedger and review old chats
Written by
Morgan
Updated over a week ago
What do I do if my exchange has closed to customers in my country?
Most exchanges will allow you to log in to retrieve your records, or you can mark your holdings as a complete loss if irretrievable.
Written by
Morgan
Updated over a week ago
Snapshots Feature
How to create a save point in your transaction history and restore a previous version of ZenLedger.
Written by
Morgan
Updated over a week ago
Resolution Center
How do I use the Resolution Center to help with missing sources and self-transfers?
Written by
Morgan
Updated over a week ago
Do you support Robinhood?
Written by
Morgan
Updated over a week ago
Can I make an appointment for assistance?
We offer free quick phone calls by appointment, as well as expert assistance to help you complete your reports.
Written by
Mike Palmer
Updated over a week ago
Getting Started with ZenLedger
How to import exchanges, wallets, custom CSVs, and manual entries to create a complete crypto tax report.
Written by
Morgan
Updated over a week ago
How do I manually enter transactions?
When there are only one or two manual transactions, this entry method can be faster than the Custom CSV
Written by
Mike Palmer
Updated over a week ago
How do I sort and filter my transactions?
Can I see transactions broken down by exchange, date, or token?
Written by
Morgan
Updated over a week ago
My reports are still calculating
Why are my reports still not available?
Written by
Morgan
Updated over a week ago
Contact ZenLedger Support
By far the best customer support in the industry! We're here to help.
Written by
Morgan
Updated over a week ago
How can I run fresh reports?
To run fresh reports, follow these steps!
Written by
Morgan
Updated over a week ago
How do I create a custom CSV?
Use a custom csv for unsupported wallets and exchanges.
Written by
Morgan
Updated over a week ago
About ZenLedger
ZenLedger.io
Written by
Morgan
Updated over a week ago
Getting Started
Glossary
Key terms and definitions (Includes custom CSV terms)
Written by
Morgan
Updated over a week ago
ZenLedger Navigation
Navigating & Using ZenLedger
Written by
Angel
Updated over a week ago
Why do I need to load up 2017 or 2018 transactions? I only want my 2019 tax return.
Written by
Patrick Larsen
Updated over a week ago
How to use the Tax Loss Harvesting Report
Written by
Patrick Larsen
Updated over a week ago
Mark Self-Transfers
I sent coins from one of my wallets/exchanges to another, how can I show it as non-taxable in ZenLedger?
Written by
Morgan
Updated over a week ago
TurboTax Online and Premium upload
How to get your 8949 for Turbo Tax
Written by
Patrick Larsen
Updated over a week ago
How To Change Your Time Zone in UTC?
Written by
Patrick Larsen
Updated over a week ago
Importing/Uploading Transactions
Trezor Wallet Import
How to export CSVs to import your Trezor HD wallet into ZenLedger?
Written by
Morgan
Updated over a week ago
Ledger Wallet Import
Import Ledger wallets with Ledger Live.
Written by
Morgan
Updated over a week ago
How do I upload MyEtherWallet (MEW)?
Written by
Morgan
Updated over a week ago
EOS Wallet Import
Written by
Patrick Larsen
Updated over a week ago
How do I generate an API key on Coinbase?
Written by
Morgan
Updated over a week ago
Technical Support & Troubleshooting
Transactions Based on Accounts and Transactions Based on Sources
Two ways to look at your Imported History
Written by
Morgan
Updated over a week ago
Fixing Issues: Incoming, Outgoing, Needs Review
Written by
Patrick Larsen
Updated over a week ago
What do I do if the tokens are worthless now, lost, stolen, or a scam?
Written by
Patrick Larsen
Updated over a week ago
How do I remove duplicates?
If you find duplicates, you can remove them either at the source, or individually.
Written by
Angel
Updated over a week ago
Troubleshooting: Sell Without Buy
What does an SWB error mean & how do I fix it?
Written by
Morgan
Updated over a week ago
How do I edit or delete a transaction?
Common edit scenarios and when to delete a troublesome transaction.
Written by
Angel
Updated over a week ago