ZenLedger

Download All Transactions is a great way to download all or part of your transaction data

How can I get a backup of all of my transactions?

Learn how to review past support chats in ZenLedger.

How can I review past support chats?

Most exchanges will allow you to log in to retrieve your records even if they have closed to US customers.

What do I do if my exchange has closed to customers in my country?

How do I use the Resolution Center to help with missing sources and self-transfers?

Resolution Center

Find out if you need to import Robinhood transactions into ZenLedger.

Do you support Robinhood?

We offer expert support call options to help you complete your crypto tax reports.

Can I make an appointment for assistance?

How to import exchanges, wallets, custom CSVs, and manual entries to create a complete crypto tax report.

Getting Started with ZenLedger

When you have only a few transactions to add to your account, creating manual entries is the most efficient way to do so.

How do I manually enter transactions?

Can I see transactions broken down by exchange, date, or token?

How do I sort and filter my transactions?

How long do my reports take to generate?

By far the best customer support in the industry! We're here to help.

Contact ZenLedger Support

To run fresh reports, follow these steps!

How can I run fresh tax reports?

Use a custom CSV for unsupported wallets and exchanges.

How do I create a custom CSV?

Learn how to handle permanently lost crypto on exchanges like FTX, Celsius, and BlockFi that went bankrupt,

How do I handle lost crypto due to an exchange shutdown?

We recommend utilizing this glossary when creating a Custom CSV for your ZenLedger account.

Glossary for ZenLedger Custom CSV

Understand what an API key and a secret key are and why ZenLedger asks for them.

What is an API key? What is a secret key?

Learn how to review and edit transactions that are missing a USD value.

How to Resolve Missing Price Transactions

How and Why to Lock Up Your Transactions Before Re-Syncing Your Sources

Lock Up Transactions Before Re-Syncing Sources

Patrick Larsen

Nabin Karki

Rebecca Lowe

Support

Find out the features on the ZenLedger homepage.

ZenLedger.io

About ZenLedger

Key terms and definitions used within ZenLedger and the crypto community.

ZenLedger Glossary

ZenLedger Navigation

What timezone should I use?

How to use the Tax Loss Harvesting Report

I sent coins from one of my wallets/exchanges to another, how can I show it as non-taxable in ZenLedger?

Mark Self-Transfers

Learn how to change the timezone in your ZenLedger account.

How to Change Your Time Zone in UTC

Getting Started

How to import Trezor wallet addresses into your ZenLedger account via wallet address or CSV.

Trezor Wallet Import

Ledger Wallet Import

Learn how to Import your EOS wallet address.

EOS Wallet Import

Learn how to add your public wallet address to your ZenLedger account.

How do I add a wallet to my account?

How to import your Coinbase wallet into ZenLedger.

Coinbase Wallet

Transitioning from Coinbase API key to OAuth Import

Coinbase Removes Legacy API Key

Find out whether we recommend importing your wallets directly via wallet address or as a CSV.

Should You Import Via Wallet Address or CSV?

How can I resolve balance discrepancies and handle residual balances in cryptocurrency accounts or wallets?

Group Transaction FAQs

How do I import cryptocurrency data from Trezor to ZenLedger using CSV files?

How do I correctly use transaction types in CSV files for ZenLedger?

Importing/Uploading Transactions

Learn how to fix some of the common issues that may arise in your ZenLedger account.

Fixing Issues: Incoming, Outgoing, Missing Price

How Do I Report Lost, Stolen, or Scam Crypto Tokens?

If you find duplicate transactions in your account, you can remove them at the source or individually.

How do I remove duplicates?

How do you delete individual transactions?

What does an Insufficient Balance error mean & how do I fix it?

Troubleshooting: Insufficient Balance Warnings

Common scenarios in which you may want to edit a transaction and how to do so.

How do I edit a transaction?

Here is some information on the importance of utilizing our rebrand function

How To Use the Rebrand Feature

Understand Safe Harbor rules from IRS Rev. Proc. 2024-28

Safe Harbor rules going into 2025

What is ZenLedger's Custom CSV service, and how can it be used?

How can I troubleshoot cost basis discrepancies and inflated totals in ZenLedger?

How can I manage and correct the cost basis for NFTs in ZenLedger?

How do I resolve 'Missing Price' warnings in ZenLedger, and what if FMV becomes available later?

How can I delete imports in ZenLedger, and what should I consider?

Technical Support & Troubleshooting

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