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Frequently asked questions

Morgan avatarMegan McIntire avatarPatrick Larsen avatar
By Morgan and 5 others6 authors37 articles
How can I get a backup of all of my transactions?
How can I review past support chats?
What do I do if my exchange has closed to customers in my country?
Snapshots Feature
Resolution Center
Do you support Robinhood?
Can I make an appointment for assistance?
Getting Started with ZenLedger
How do I manually enter transactions?
How do I sort and filter my transactions?
How long do my reports take to generate?
Contact ZenLedger Support
How can I run fresh tax reports?
How do I create a custom CSV?
How do I handle lost crypto due to an exchange shutdown?
Glossary for ZenLedger Custom CSV
What is an API key? What is a secret key?
How to Resolve Missing Price Transactions
Lock Up Transactions Before Re-Syncing Sources

About ZenLedger


ZenLedger.io

Getting Started


ZenLedger Glossary
ZenLedger Navigation
How to use the Tax Loss Harvesting Report
Mark Self-Transfers
TurboTax Online and Premium upload
How To Change Your Time Zone in UTC?

Importing/Uploading Transactions


Trezor Wallet Import
Ledger Wallet Import
How do I upload MyEtherWallet (MEW)?
EOS Wallet Import
How do I generate an API key on Coinbase?
How do I add a wallet to my account?

Technical Support & Troubleshooting


Fixing Issues: Incoming, Outgoing, Missing Price
How do I treat tokens that are lost, stolen, a scam, or worthless now?
How do I remove duplicates?
Troubleshooting: Insufficient Balance Warnings
How do I edit a transaction?
ZenLedger Help Center