Support | ZenLedger Help Center

How can I get a backup of all of my transactions?

How can I review past support chats?

Log in to ZenLedger and review old chats

What do I do if my exchange has closed to customers in my country?

Most exchanges will allow you to log in to retrieve your records, or you can mark your holdings as a complete loss if irretrievable.

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Written by Morgan
Updated this week

Snapshots Feature

How to create a save point in your transaction history and restore a previous version of ZenLedger.

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Written by Morgan
Updated this week

Resolution Center

How do I use the Resolution Center to help with missing sources and self-transfers?

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Written by Morgan
Updated this week

Do you support Robinhood?

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Written by Morgan
Updated over a week ago

Can I make an appointment for assistance?

We offer free quick phone calls by appointment, as well as expert assistance to help you complete your reports.

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Written by Mike Palmer
Updated this week

Getting Started with ZenLedger

How to import exchanges, wallets, custom CSVs, and manual entries to create a complete crypto tax report.

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Written by Morgan
Updated this week

How do I manually enter transactions?

When there are only one or two manual transactions, this entry method can be faster than the Custom CSV

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Written by Mike Palmer
Updated this week

How do I sort and filter my transactions?

Can I see transactions broken down by exchange, date, or token?

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Written by Morgan
Updated this week

My reports are still calculating

Why are my reports still not available?

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Written by Morgan
Updated this week

Contact ZenLedger Support

By far the best customer support in the industry! We're here to help.

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Written by Chris Hwang
Updated this week

How can I run fresh reports?

To run fresh reports, follow these steps!

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Written by Chris Hwang
Updated this week

How do I create a custom CSV?

Use a custom csv for unsupported wallets and exchanges.

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Written by Chris Hwang
Updated this week

About ZenLedger

ZenLedger.io

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Written by Morgan
Updated this week

Getting Started

Glossary

Key terms and definitions

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Written by Morgan
Updated this week

ZenLedger Navigation

Navigating & Using ZenLedger

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Written by Angel
Updated this week

Why do I need to load up 2017 or 2018 transactions? I only want my 2019 tax return.

Written by Patrick Larsen
Updated over a week ago

How to use the Tax Loss Harvesting Report

Written by Patrick Larsen
Updated this week

Mark Self-Transfers

I sent coins from one of my wallets/exchanges to another, how can I show it as non-taxable in ZenLedger?

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Written by Morgan
Updated this week

TurboTax Online and Premium upload

How to get your 8949 for Turbo Tax

Written by Patrick Larsen
Updated this week

How To Change Your Time Zone in UTC?

Written by Patrick Larsen
Updated this week

Importing/Uploading Transactions

Trezor Wallet Import

How to export CSVs to import your Trezor HD wallet into ZenLedger?

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Written by Morgan
Updated this week

Ledger Wallet Import

Import Ledger wallets with Ledger Live.

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Written by Morgan
Updated this week

How do I upload MyEtherWallet (MEW)?

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Written by Morgan
Updated over a week ago

EOS Wallet Import

Written by Patrick Larsen
Updated this week

How do I generate an API key on Coinbase?

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Written by Morgan
Updated this week

Technical Support & Troubleshooting

Transactions Based on Accounts and Transactions Based on Sources

Two ways to look at your Imported History

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Written by Morgan
Updated this week

Fixing Issues: Incoming, Outgoing, Needs Review

Written by Patrick Larsen
Updated this week

What do I do if the tokens are worthless now, lost, stolen, or a scam?

Written by Patrick Larsen
Updated this week

How do I remove duplicates?

If you find duplicates, you can remove them either at the source, or individually.

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Written by Angel
Updated this week

Troubleshooting: Sell Without Buy

What does an SWB error mean & how do I fix it?

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Written by Morgan
Updated this week

How do I edit or delete a transaction?

Common edit scenarios and when to delete a troublesome transaction.

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Written by Angel
Updated this week