The Resolution Center workflow in ZenLedger helps you to identify missing wallets and exchanges, and helps you resolve probable self-transfers.

For a video walkthrough, please see below:

How to use the Resolution Workflow to fix import issues

To complete your reports, you'll be guided to finish importing your transactions, categorizing any that aren't automatically reconciled, and reconciling self-transfers. To receive accurate tax reports, you must import all of your wallets or exchanges. The Resolution Center workflow helps you get everything imported.

When you have finished importing everything you can think of, you will run your reports for the first time, choose an accounting method (FIFO is recommended), and then you will get to the Reports page. If you have issues that need to be resolved, you will see a popup at the top of the Reports page as well as above any report that is inaccurate because of missing data.

Once you click on the button to resolve your issues, you'll see the following screen.

  1. Import More Transactions: Click this button to go back to the Wallets/Import page to import more transactions. You will do this until you are finished importing all exchanges and wallets that you have used in cryptocurrency trading.

  2. Mark Transaction Sources: This option allows you to mark transactions as gifts, payments, interest/dividends, or ICO (incoming), lost or stolen (outgoing), staking, or other transaction types.

  3. View in Context: This allows you to see the other transactions that happened before and after the transaction that needs resolution, so you can see what you might be missing so you can import it or make adjustments based on the transactions that also happened around the same time.

  4. Actions: This allows you to delete or edit the transaction on the fly, and save the edits, rather than having to go back to the transactions list to edit individual problem transactions.

Missing Receiving Source: There is no receiving source, which means we see the transaction left the wallet or exchange, but we do not know where it went. Was this cryptocurrency sold? Gifted to someone? Or have you not yet imported a wallet or exchange? You can mark the transaction, or you can import more data.

Missing Purchase History: We are missing the purchase history, which means we are missing where it originally came from.

If you have questions or need any assistance with troubleshooting your transactions, just click on the chat button on the lower right corner of your ZenLedger screen!



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