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Resolution Center

How do I use the Resolution Center to help with missing sources and self-transfers?

Morgan avatar
Written by Morgan
Updated over a week ago

The Resolution Center workflow in ZenLedger helps you to identify missing wallets and exchanges. For example, It enables you to resolve transactions that must be marked as Self-Transfer with missing transactions. To complete your reports, you'll need to finish importing your transactions, categorizing any that aren't automatically reconciled, and reconciling Self-Transfers. To receive accurate tax reports, you must import all of your wallets or exchanges. Check out the reasoning behind this in this article. The Resolution Center workflow helps you get everything imported. Take advantage of the helpful Video Walkthrough in this article!

Step-by-Step Instructions to Navigate to the Resolution Center:

Step 1: Most importantly, first import all of your data. This means every wallet or exchange account you have ever used in your crypto history.

Step 2: Run your Tax Calculation. Please have a look at our Tax Calculation Article for guidance on this.

Step 3: Choose a cost basis accounting method (FIFO is recommended) and get taken to the Taxes page. Check out our Cost Basis Article for more information on the types of cost-basis accounting methods you can choose.

Step 4: If you have any issues that need to be resolved, you will see a notice to the right hand of the Tax page in a yellow box. It will highlight the sources that you have issues with. Click on the orange 'Resolve Issues' button to review the problems.

Step 5: Read below to discover the various actions you can take once you are in the Resolution Center.

What can I do once in the Resolution Center?

  1. Add Account: Click this button to return to the Add Accounts page to import more transaction sources. After a brief review of the transactions on this page, you may have realized you still need to add some sources you have used in your crypto history, so those must be added. If you have lost access to any account or transaction data, or if for any reason you are not sure how to import some missing data you have, please reach out to our Support Team, and we can assist you!

  2. Issue: Hover over the triangle icon for a more detailed explanation of the problem our system detected with the transaction.

  3. Transaction Type: This option allows you to mark transactions as gifts, payments, interest/dividends, ICO (incoming), lost or stolen (outgoing), staking, or other transaction types.

  4. Actions: With the green drop-down arrow, you can edit the transaction on the fly, and save the edits, rather than going back to the transactions list to edit individual problem transactions. Returning to the transaction list may be necessary to resolve issues in the Resolution Center. In this case, we recommend you use multiple tabs as you work in your account.

Video Walkthrough:

Helpful Articles to Review when Resolving Issues in Your Account:

Mark Self-Transfers Article: If transactions are marked as Outgoing, ZenLedger will flag these as a warning to alert you that they are triggering a taxable event. If you are seeing this warning, there is no receiving source, which means we see the transaction left the wallet or exchange, but we need to know where it went. Was this cryptocurrency sold or gifted to someone? Or have you yet to import a wallet or exchange? You can mark the transaction, or you can import more data.

Fixing Issues Article: You may see Insufficient Balance warnings for certain transactions in your account. If you see this warning, there is no originating source, meaning we need to include where the transaction originated. You'll either need to import more data or figure out where this transaction came from and add it manually.

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