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What do I do if my exchange has closed to customers in my country?
What do I do if my exchange has closed to customers in my country?

Most exchanges will allow you to log in to retrieve your records even if they have closed to US customers.

Morgan avatar
Written by Morgan
Updated over a week ago

Customers who used Binance, Poloniex, and other major exchanges closed to customers in the United States have one thing in common - they’re unsure how to get their records to upload from those exchanges.

Fortunately, most exchanges that have closed their main exchanges due to compliance concerns in the United States will still allow their former customers to log in to retrieve records which can then be uploaded to ZenLedger. If you cannot log in to your exchange account, we recommend contacting the exchange's support team and requesting a CSV of your transaction history. Once you've obtained this, you can convert it into our Custom CSV format and import it into ZenLedger.

For information on what to do if an exchange you used completely closed or went bankrupt and you permanently lost access to your crypto, please review this article.

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