For added security for your account, you can use Two-Factor Authentication (commonly shortened to 2FA) with ZenLedger. Below is a step by step guide to using 2FA with your ZenLedger account.

This video will walk you through setting up, changing, and removing 2FA from your account.

Setting up 2FA for the first time

Click on Settings>Security.

Select the method for 2FA that you wish to use with your account; see below for instructions for each.

Email

  1. Click on Email Setup button. A screen will pop up to prompt you to enter a code.

  2. You will receive an email. Enter the code from the email into ZenLedger.

  3. A popup window will appear with codes you can use to reset your 2FA, should you ever lose access to your email. Save these codes in a safe place.

  4. You will receive a confirmation message letting you know 2FA is active. When you log into ZenLedger in the future, you will need to enter a code from your email address.

Text Message

  1. Click on Text Message Setup button. A screen will pop up to prompt you to enter a code.

  2. You will receive a text on your mobile device. Enter the code from the text into ZenLedger.

  3. A popup window will appear with codes you can use to reset your 2FA, should you ever lose access to your email. Save these codes in a safe place.

  4. You will receive a confirmation message letting you know 2FA is active. When you log into ZenLedger in the future, you will need to enter a code from your text messages.

Google Authenticator/Authy

  1. Click on the Authenticator Apps button. A screen will pop up to prompt you to scan a QR code with your Authenticator app.

  2. Find ZenLedger in your authenticator app codes. Enter the code from the authenticator app into ZenLedger.

  3. A popup window will appear with codes you can use to reset your 2FA, should you ever lose access to your email. Save these codes in a safe place.

  4. You will receive a confirmation message letting you know 2FA is active. When you log into ZenLedger in the future, you will need to enter a code from your authenticator app.

Changing your 2FA settings

To change your 2FA method, phone number, email, or authorization app, click on the new preferred method and follow the steps outlined above.

To change the email address, click on the link to manage email addresses.

Recovering your account using 2FA recovery codes

Contact support with one of your valid codes to regain access to your account. To generate new codes (if you've lost your codes), click on the Regenerate Codes button. Do this as soon as you realize you've lost your codes, as you may have trouble regaining access in the future.

We can also PII to verify your account ownership, but this may delay you getting back in, so please save your codes in a safe place and regenerate/save again often.

Removing 2FA

  1. To remove 2FA entirely from your account, click "Manage" next to the enabled 2FA method.

  2. Click "Remove".

  3. You will be prompted to enter the 2FA code again to remove the method.

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