When you sign up for ZenLedger and pay for your plan, we will automatically subscribe you to yearly auto-renewal of your subscription. This will automatically charge the card you paid with your first plan with towards the end of the calendar tax year for that next tax year. You will be notified via email 7 days prior to the renewal charge.
We will renew for you the most recent subscription plan you purchased, and if you go over that plan's limits later on, our system will prompt you to upgrade. If you used a forever coupon code last year, it will apply automatically as well. This means if you're a Palm Beach subscriber, your discount will be automatically applied. This does NOT include a one time coupon code, or a multi-year coupon code.
How to Check Your Billing Status and Disable Auto-Renewal
You can check your Billing settings at any time by navigating to the upper right-hand corner of your account and clicking on the gear icon. A drop-down menu will appear and you can select Billing.
You will then see your billing details, such as the card you used to pay with, the type of plan(s) you purchased, and the years you have subscribed. You will also see a box in red that says Cancel Subscription, which you can select to cancel the automatic renewal of your plan for future years. If you click on "Cancel Subscription", you will see a pop-up asking you to confirm that you wish to cancel. You can either confirm or deny this at this step.
Note: When you cancel your subscription, you are canceling the auto-billing, not the year(s) you've previously subscribed to, or the reports you have purchased in the past.
If you do cancel, you will always have the option to resubscribe at any time if you wish, as that button will now change to give you the option to Enable Subscription.
If you have questions or need additional help, please let us know!